Following the review in 2012 of the Lexcel Assessment Delivery Service by the Law Society, Inspiring Business Performance Ltd (IBP Legal) were delighted to be awarded one of the 3 new Lexcel Assessment Licences. IBP Legal has been a licensed Lexcel assessment centre for 15 years and we have considerable experience in working with the Legal sector. We work with a team of highly qualified Assessors from all areas of the country.
- Actively managing the performance of our team of Assessors who deliver this service by working with defined policies and procedures relating to how we will manage our customers
- Ensuring that regular performance review activities take place with our Assessors, including regular quality assurance, observations and feedback
- Encouraging customer feedback so that we may regularly monitor our team’s performance and our policies and procedures to enable us to deal with issues immediately, make any required changes and recognise positive feedback with our customers and our team